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FREQUENTLY ASKED QUESTIONS

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Find quick answers regarding our thermal analyzer hardware, software compatibility, and shipping policies.

What is the difference between CA09D, DP38, and H2F6B thermal cameras?
CA09D is a desktop stationary analyzer designed specifically for benchtop PCB circuit diagnostic and micro-short circuit detection. DP38 is a rugged handheld thermal imager with built-in LCD screen for HVAC and electrical auditing. H2F6B is an ultra-compact smartphone attachment turning Android devices into thermal cameras.
Does the CA09D PCB Thermal Analyzer support Windows and macOS?
The CA09D PC analyzer software officially supports Windows 10 and Windows 11 (64-bit). Native macOS software is currently under active development and is not yet supported.
How long does international shipping take?
Orders are typically processed within 3–7 business days prior to dispatch (including optical inspection, sensor calibration, and ESD-safe packing). After dispatch, international air express transit via DHL Express, FedEx, or UPS typically takes an estimated 5–8 business days depending on destination customs clearance. Tracking numbers are dispatched automatically upon shipment.
What warranty is included with DytSpectrumOwl devices?
All new genuine main hardware units (including all thermal imaging cameras, benchtop PCB analyzers, and optical diagnostic modules) carry a 2-Year Official Limited Warranty covering manufacturing defects in materials and workmanship. Standard supplied accessories, cables, and rechargeable battery packs carry a 1-Year Limited Warranty. For complete warranty terms and RMA submission procedures, please visit our Official Warranty Policy.
What is your return and refund policy?
We offer a 30-day evaluation window from the date of delivery. You are welcome to open the packaging and conduct reasonable, non-destructive functional testing in your professional environment. Eligible returns in good condition incur a $0 standard restocking fee. For detailed freight rules and RMA return procedures, please view our full Return & Refund Policy.
How do I request an invoice or tax exemption for my company?
Commercial tax invoices (PDF) are generated automatically for all purchases. For corporate PO purchasing, VAT exemption, or bulk invoicing, please contact our support team at info@dytspectrumowl.com.

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