Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging including any accessories, manuals, and documentation. You’ll also need the receipt or proof of purchase. Stains, broken seals, or plastic foiling broken will not be accepted. Products that have been personalized cannot be refunded or exchanged.

To start a return, you can contact us at info@dytspectrumowl.com. Please provide your order number as well as the reason for your return. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping Costs for Returns:
- For product quality issues (defective, damaged, or wrong item): DytSpectrumOwl will bear all return shipping costs.
- For non-quality issues (e.g., remorse returns, wrong model purchased): You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@dytspectrumowl.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include a video or photo of the faulty product for a faster resolution.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.